SGOC GLOBAL

ABOUT US

SGOC BPO IS A DIVERSE, QUALIFIED AND DEDICATED TEAM OF INDIA THAT PROVIDES BPO SOLUTIONS TO HELP OUR CLIENTS EXPAND THEIR GLOBAL FOOTPRINTS.

SGOC BPO provides high-quality, cost-effective, transparent but secured outsourcing solutions to help the clients prevent implementation headaches and control turnover issues.

Our clients are our business partners. We operate in the concept of becoming a part of the client's team because we partly share our clients' tasks.

SGOC BPO carries and implements a professional indemnity insurance to ensure the contractual liability and continuity of the business.

SGOC BPO successfully upgraded its information security management system to meet the standard. This certification demonstrates our commitment as a premier BPO provider to give our prominent clients and partners the highest standard of Information Security.

SGOC BPO SOLUTIONS

HOW OUR BPO SOLUTIONS HELP?

FINANCE & ACCOUNTING SERVICES

Our competent talents can do accounting and other backend processes. The difficulty of handling different aspects of your business can be reduced so you can focus on your core business functions. From handling accounts receivable and accounts payable to financial reports, our accounting professionals are competent to provide you with the highest quality of work.

Most of our professionals have attained high-level IFRS and GAAP accounting standards proficiency. Our Accounting Services include:

Accounting

Closing & Reporting

Accounts Payable

Accounts Receivable

Book-keeping

Financial Planning and Analysis

General Accounting

Payroll Processing

Audit Services

Treasury

Tax Services, etc.

FINANCE & ACCOUNTING SERVICES MODEL

Call Center

SGOC BPO is your guide to outsourcing voice or non-voice customer support. We provide professional, customized services to meet your call center standard and customer satisfaction for your business. SGOC BPO takes great pride in our team of BPO professionals who have been in the industry for many years. We have the most experienced call center representatives from Vietnam, China, Korea, and the Philippines working for you. We offer our clients top-quality call center services at affordable rates, giving them a faster return on investment (ROI).

Our Inbound Support Solutions

Live Chat

Technical Support

Social Media Channel Management, etc.

Telemarketing

Telesales, etc.

Data Entry

Managing, checking, or mastering data while maintaining 100% accuracy could be problematic to some businesses, especially those needing intense attention to detail and periodical data cleansing. At SGOC BPO, we offer excellent data management tasks such as:

Data Cleansing

Data Processing

Data Classification

Data Transfer

Virtual Assistance

A virtual assistant can do several things in your business. In old-school principles, they usually help with admin work that a receptionist or office administrator would normally do within a standard business office. What a virtual assistant can do for your business depends on your requirements, their skills, and capabilities. At SGOC BPO, our virtual assistants are not only capable of administration tasks but also support client's business activities such as:

Language Solutions

By converting and localizing the nature of a language to another language, our Customer Services & Linguist Team can deliver both voice and non-voice support to you in multiple languages such as English, Hindi, Marathi, Tamil, Kannada, Telugu etc.

Our Inbound Support Solutions

Over the Phone Interpretation (OPI)

Document Translation

IT Help Desk

We are offering easy, cost-effective solutions with modern technical support so that our clients can free their inner staff to focus on value-added priorities.

CUSTOMER SERVICES SERVICE MODEL

OUR TALENT DEMOGRAPHICS

We provide broad range of experienced talents from entry to senior level with different education backgrounds and certifications to meep up the job requirements and qualifications.

RECRUITMENT INFRASTRUCTURE

How do we build our recruitment infrastructure?

SCREENING

Our talent database comes from diverse sources. We look for the right candidate based on talent qualifications, in terms of major, experience, interpersonal skills, etc.

CUSTOMISED TESTS

We conduct tests such as Excel, SQL, Tableau, translation, and writing for various positions and levels.

REFERENCE CHECK

This is necessary to verify a candidate's profile by checking the criminal record, employment history, education, etc.

TRAINING

We organize training for all new hires in terms of procedure, background, and system of the clients. For us, training is also the commitment of the recruiter to provide promising talents.

BUSINESS CONTINUITY PLAN

Manpower Deficiency

Absenteeism, resignation. Union strike, etc

Technical & System Failure

Power outage, system error, data loss, network interruption, etc.

Force Majeure

Natural disaster, contagious disease, etc.

Data Security

Info leakage, network hijacking, cyber crime, etc.

IT SAFEGUARDS & POLICY

As part of our continuous efforts to provide our clients with the highest standard of Information Security, we ensure international protection standards in our Intellectual Accounting property, Financial database, Call Center contact list, and sensitive electronic data. We implement an IT security policy to ensure work continuity and emergency response. Biometrics and CCTV system are installed in the office under the security standard.

SERVICE QUALITY CONTROL

Quality Control Practice

We know clients come from different industries. One of the first things we provide is the commitment to execute the Service Level Agreements (SLA) and create a scorecard for operation metrics.

KPI Control & Back Up Solutions

Maintaining excellent performance delivery is a part of our job to fulfill the needs and expectations of our clients.